You may exchange your mattress (mattress only) after 30 days from delivery for a one-time re-selection credit (minus fees) towards a mattress of equal or greater value. New mattress selection must be made prior to exchange.
Purchases under $899 subject to a $129 fee with a standard delivery fee.
Purchases $899 & above are subject to a 15% restock fee along with a standard delivery fee.
Standard delivery fee is: $69. Delivery fee may also vary depending on distance.
Mattresses must be kept 30 days but no longer than 90 days. Exchanges will not be accepted after 90 days. The law label must be attached to the mattress or mattress becomes ineligible for exchange. A mattress protector is highly recommended. Soiled, stained, ripped or torn mattresses are ineligible for exchanges.
Due to health and sanitary reasons all sales are final on sheets, pillows, protectors, and enhancer pads. Adjustable lifestyle bases and special order merchandise are also non-returnable/non-refundable & excluded from exchanges. Special order items are but not limited to Twin XL, Full XL, California King and non-stock items.
A customer can cancel in stock orders without a fee. Customer needs to cancel the delivery one day prior to their scheduled delivery day. They can call 985.350.1440.